Aternos GmbH - Storage issue – Incident details

All systems operational

Storage issue

Resolved
Major outage
Started over 4 years agoLasted about 4 hours

Affected

Website

Major outage from 12:12 AM to 3:58 AM

Gameservers

Major outage from 12:12 AM to 3:58 AM

Storage

Major outage from 12:12 AM to 3:58 AM

Updates
  • Resolved
    UTC
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Monitoring
    UTC
    Monitoring

    We've enabled server starts/stops and access to the files again. We continue to monitor the situation to ensure that everything is operating correctly.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident, server starts/stops and access to files might not be possible.

  • Monitoring
    UTC
    Monitoring

    We've enabled server starts/stops and access to the files again. We continue to monitor the situation to ensure that everything is operating correctly.

  • Update
    UTC
    Update

    We've disabled access to the files and the server starts/stops again.

  • Identified
    UTC
    Identified

    There are still ongoing issues also affecting our website. Our website might be unavailable for you or you might get errors on our website.

  • Monitoring
    UTC
    Monitoring

    We've enabled server starts and access to the files again. We continue to monitor the situation to ensure that everything is operating correctly.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with our storage system. This affects starting and stopping your server as well as access to your server files through our website.