Aternos GmbH - Network issue – Incident details

All systems operational

Network issue

Resolved
Major outage
Started about 4 years agoLasted about 2 hours

Affected

Gameservers

Major outage from 8:22 PM to 10:26 PM

Network

Major outage from 8:22 PM to 10:26 PM

Services

Major outage from 8:22 PM to 10:26 PM

Aternos

Major outage from 8:22 PM to 10:26 PM

exaroton

Major outage from 8:22 PM to 10:26 PM

Updates
  • Resolved
    UTC
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Monitoring
    UTC
    Monitoring

    The network issue was resolved by our upstream provider and everything is back online. We continue to monitor the situation.

  • Identified
    UTC
    Identified

    We are in contact with the involved upstream providers and are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with our network causing some players to disconnect from their servers. This is probably an issue with an upstream provider and we are reaching out to our hosting provider to solve this issue as soon as possible.