Aternos GmbH - Outage – Incident details

All systems operational

Outage

Resolved
Major outage
Started about 3 years agoLasted about 9 hours

Affected

Website

Major outage from 4:51 PM to 1:56 AM

Gameservers

Major outage from 4:51 PM to 1:56 AM

Storage

Major outage from 4:51 PM to 1:56 AM

Network

Major outage from 4:51 PM to 1:56 AM

DNS

Major outage from 4:51 PM to 1:56 AM

Services

Major outage from 4:51 PM to 1:56 AM

Updates
  • Resolved
    UTC
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Monitoring
    UTC
    Monitoring

    We've enabled server starts/stops and access to the files again. The recovery isn't fully completed, there are still a few servers left that are still in the "Pending" status. We continue to monitor the situation to ensure that everything is operating correctly.

  • Update
    UTC
    Update

    The website is back online, but many functions are still disabled. We are currently prioritizing the recovery of servers that went offline due to the outage. After that we will enable server starts and general file access again.

  • Update
    UTC
    Update

    Power is coming back and we are working on restoring all services. It will take a while to get everything fully operational again.

  • Identified
    UTC
    Identified

    Our datacenter is currently experiencing a power outage. The reasons and possible solutions as well as an estimated time to resolve this issue are unfortunately still unknown.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem that affects game servers and the availability of our website. We are in contact with our hosting provider and the datacenter to resolve the issue as fast as possible.