Aternos GmbH - Network issue – Incident details

All systems operational

Network issue

Resolved
Major outage
Started 12 days agoLasted 30 minutes

Affected

Gameservers

Minor outage from 1:44 PM to 2:00 PM, Operational from 2:00 PM to 2:15 PM

Network

Partial outage from 1:44 PM to 2:00 PM, Operational from 2:00 PM to 2:15 PM

Services

Major outage from 1:44 PM to 2:00 PM, Operational from 2:00 PM to 2:15 PM

Aternos

Major outage from 1:44 PM to 2:00 PM, Operational from 2:00 PM to 2:15 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The network issue was resolved by our upstream provider and everything is back online. We continue to monitor the situation.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with our network causing some players to disconnect from their servers. This is probably an issue with an upstream provider and we are reaching out to our hosting provider to solve this issue as soon as possible.