Aternos GmbH - Network issue – Incident details

All systems operational

Network issue

Resolved
Major outage
Started about 1 year agoLasted 33 minutes

Affected

Website

Major outage from 10:07 AM to 10:20 AM, Operational from 10:20 AM to 10:40 AM

Gameservers

Major outage from 10:07 AM to 10:20 AM, Degraded performance from 10:20 AM to 10:40 AM

Storage

Operational from 10:07 AM to 10:20 AM, Degraded performance from 10:20 AM to 10:40 AM

Network

Major outage from 10:07 AM to 10:20 AM, Operational from 10:20 AM to 10:40 AM

DNS

Major outage from 10:07 AM to 10:20 AM, Operational from 10:20 AM to 10:40 AM

Services

Major outage from 10:07 AM to 10:20 AM, Degraded performance from 10:20 AM to 10:40 AM

Updates
  • Resolved
    UTC
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Monitoring
    UTC
    Monitoring

    The network issue was resolved by our upstream provider and everything is back online. We continue to monitor the situation.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with our network causing some players to disconnect from their servers. This is probably an issue with an upstream provider and we are reaching out to our hosting provider to solve this issue as soon as possible.