Aternos GmbH - Network issue – Incident details

All systems operational

Network issue

Resolved
Minor outage
Started 9 months agoLasted 12 minutes

Affected

Gameservers

Minor outage from 8:20 AM to 8:32 AM

Network

Partial outage from 8:20 AM to 8:27 AM, Operational from 8:27 AM to 8:32 AM

Services

Major outage from 8:20 AM to 8:27 AM, Operational from 8:27 AM to 8:32 AM

exaroton

Major outage from 8:20 AM to 8:27 AM, Operational from 8:27 AM to 8:32 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with our network in our North America location, causing some players to disconnect from their servers. This is probably an issue with an upstream provider and we are reaching out to our hosting provider to solve this issue as soon as possible.