Aternos GmbH - Notice history

The problem is resolved now and everything should be working as expected again.

We implemented a fix and are currently monitoring the result.

The problem is resolved now and everything should be working as expected again.

We've enabled server starts and access to the files again. We continue to monitor the situation to ensure that everything is operating correctly.

We are continuing to work on a fix for this incident.

We are currently investigating a problem with our storage system. This affects starting and stopping your server as well as access to your server files through our website.

The problem is resolved now and everything should be working as expected again.

We implemented a fix and are currently monitoring the result. Files should be accessible again and server start/stops should work again.

The problem is resolved now and everything should be working as expected again.

We've stabilised our system for now and are monitoring the situation.

We just resolved the issue!

Everything looks stable for the past hour, but we did not receive an official statement that the issue got resolved. We'll continue monitoring everything.

The upstream provider is aware of the issue and working on a fix.

The problem is resolved now and everything should be working as expected again.

The problem is resolved now and everything should be working as expected again.

We are seeing fewer connection problems now, it looks like the problem was fixed. We continue to monitor the situation.

After further investigation, we identified the network provider that is causing issues with connections to South America. Unfortunately, we don't have a way to communicate with them directly. If you are affected by this, you can reach out to your ISP for assistance.

The situation appears to be stable again. We took all hosts back into production. Servers that were in "Pending" status are either still running or were saved.

The problem seems to be related to a major public internet exchange. We marked hosts that are heavily affected as offline to avoid data loss and further negative impact on the rest of our system. Your server might be in the status "Pending". We recommend you not to cancel the pending status to avoid losing your data.