Aternos GmbH - Network issue – Incident details

Network issue

ResolvedMajor outage32 minutes

Affected

Gameservers

Major outage from 7:46 PM to 8:07 PM, Operational from 8:07 PM to 8:18 PM

Network

Major outage from 7:46 PM to 8:07 PM, Operational from 8:07 PM to 8:18 PM

Services

Major outage from 7:46 PM to 8:07 PM, Operational from 8:07 PM to 8:18 PM

Aternos

Major outage from 7:46 PM to 8:07 PM, Operational from 8:07 PM to 8:18 PM

exaroton

Major outage from 7:46 PM to 8:07 PM, Operational from 8:07 PM to 8:18 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    We are currently investigating a problem with our network causing some players to disconnect from their servers. This is probably an issue with an upstream provider and we are reaching out to our hosting provider to solve this issue as soon as possible.