Aternos GmbH - Notice history

All systems operational

Website - Operational

100% - uptime
Jun 2022 · 99.98%Jul · 99.12%Aug · 99.84%

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Jun 2022
Jul 2022
Aug 2022

Gameservers - Operational

100% - uptime
Jun 2022 · 99.31%Jul · 99.88%Aug · 99.81%

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Jun 2022
Jul 2022
Aug 2022

Storage - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 99.12%Aug · 99.84%

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Jun 2022
Jul 2022
Aug 2022

Network - Operational

100% - uptime
Jun 2022 · 99.71%Jul · 100.0%Aug · 99.98%

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Jun 2022
Jul 2022
Aug 2022

DNS - Operational

100% - uptime
Jun 2022 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2022
Jul 2022
Aug 2022
99% - uptime

Aternos - Operational

99% - uptime
Jun 2022 · 99.29%Jul · 99.00%Aug · 99.81%

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Jun 2022
Jul 2022
Aug 2022

exaroton - Operational

100% - uptime
Jun 2022 · 99.69%Jul · 99.12%Aug · 99.82%

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Jun 2022
Jul 2022
Aug 2022

Notice history

Aug 2022

Network issue
  • Resolved
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Monitoring
    Monitoring

    The network issue was resolved by our upstream provider and everything is back online. We continue to monitor the situation.

  • Investigating
    Investigating

    We are currently investigating a problem with our network causing some players to disconnect from their servers. This is probably an issue with an upstream provider and we are reaching out to our hosting provider to solve this issue as soon as possible.

Storage issue
  • Resolved
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Monitoring
    Monitoring

    We've enabled server starts/stops and access to the files again. We continue to monitor the situation to ensure that everything is operating correctly.

  • Investigating
    Investigating

    We are currently investigating a problem with our storage system. This affects starting and stopping your server as well as access to your server files through our website.

Node issue
  • Resolved
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Monitoring
    Monitoring

    The affected nodes are available again and pending servers are recovering automatically. We continue to monitor the situation.

  • Investigating
    Investigating

    We are currently investigating a problem with several nodes that are unavailable right now. Gameservers on the affected nodes are not reachable right now and you might see the "Pending" status on our website. Your server will be recovered automatically once the nodes are available again.

Network issue
  • Resolved
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Monitoring
    Monitoring

    The network issue was resolved by our upstream provider and everything is back online. We continue to monitor the situation.

  • Investigating
    Investigating

    We are currently investigating a problem with our network causing some players to disconnect from their servers. This is probably an issue with an upstream provider and we are reaching out to our hosting provider to solve this issue as soon as possible.

Storage issue
  • Resolved
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Investigating
    Investigating

    We are currently investigating a problem with our storage system. This affects starting and stopping your server as well as access to your server files through our website.

Jul 2022

Website issue
  • Resolved
    Resolved

    The issue with the affected nodes was resolved by our provider. Unfortunately, we weren't able to recover all servers and their data successfully.

  • Update
    Update

    We are still working on recovering the affected nodes. Unfortunately, the issue has to be resolved by our provider which takes longer than normal because not many people are working this late on a Sunday.

  • Identified
    Identified

    The website issue was caused by malfunctioning host machines in one of our hosting locations. We've temporarily taken those nodes out of our system to stabilize our website again. The website should work as expected again.

    Gameservers on the affected nodes are not reachable right now and you might see the "Pending" status on our website. Your server will be recovered automatically once the nodes are available again.

  • Investigating
    Investigating

    We are currently investigating a problem with our website. Our website might be unavailable for you or you might get errors on our website.

Storage issue
  • Resolved
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Monitoring
    Monitoring

    We've enabled server starts/stops and access to the files again. We continue to monitor the situation to ensure that everything is operating correctly.

  • Identified
    Identified

    There are still ongoing issues with our storage system. We are working on a solution for the problem.

  • Monitoring
    Monitoring

    We've enabled server starts/stops and access to the files again. We continue to monitor the situation to ensure that everything is operating correctly.

  • Update
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    Identified

    Then website is available again. We are currently investigating a related problem with our storage system. This affects starting and stopping your server as well as access to your server files through our website.

  • Investigating
    Investigating

    We are currently investigating a problem with our website. Our website might be unavailable for you or you might get errors on our website.

Jun 2022

Unable to Download Plugins from Spigotmc
  • Resolved
    Resolved

    The issue should be resolved now

  • Investigating
    Investigating

    Downloading plugins from Spigotmc on our servers is currently not possible. Plugin downloads from dev.bukkit.org and mod downloads are not affected.

Datacenter incident
  • Resolved
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Update
    Update

    We are still working on recovering gameserver data from the last affected node where the heat caused hardware issues.

  • Identified
    Identified

    The power is back and the servers are cooled correctly again. We are starting to power the servers back on that were affected by this.

  • Investigating
    Investigating

    The city where our main datacenter is located is suffering a severe power loss. Our datacenter's emergency power supply has taken over but it's not able to keep the servers cool in the current heatwave. This caused some servers to overheat and turn off. We are working with our hosting provider and the datacenter to resolve this issue.

    Gameservers on the affected nodes are not reachable right now and you might see the "Pending" status on our website. Your server will be recovered automatically once the nodes are available again.

Node issue
  • Resolved
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Monitoring
    Monitoring

    The affected nodes are available again and pending servers are recovering automatically. We continue to monitor the situation.

  • Investigating
    Investigating

    We are currently investigating a problem with several nodes that are unavailable right now. Gameservers on the affected nodes are not reachable right now and you might see the "Pending" status on our website. Your server will be recovered automatically once the nodes are available again.

Network issue
  • Resolved
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Monitoring
    Monitoring

    The network issue was resolved by our upstream provider and everything is back online. We continue to monitor the situation.

  • Identified
    Identified

    We are in contact with the involved upstream providers and are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating a problem with our network causing some players to disconnect from their servers. This is probably an issue with an upstream provider and we are reaching out to our hosting provider to solve this issue as soon as possible.

Jun 2022 to Aug 2022

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