Aternos GmbH - Notice history

All systems operational

Website - Operational

99.91% uptime
May 2021 · 100.0%Jun · 99.74%Jul · 100.0%

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May 2021
Jun 2021
Jul 2021

Gameservers - Operational

99.69% uptime
May 2021 · 99.98%Jun · 99.20%Jul · 99.88%

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May 2021
Jun 2021
Jul 2021

Storage - Operational

99.79% uptime
May 2021 · 99.98%Jun · 99.40%Jul · 100.0%

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May 2021
Jun 2021
Jul 2021

Network - Operational

99.97% uptime
May 2021 · 99.98%Jun · 99.94%Jul · 100.0%

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May 2021
Jun 2021
Jul 2021

DNS - Operational

99.96% uptime
May 2021 · 100.0%Jun · 100.0%Jul · 99.88%

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May 2021
Jun 2021
Jul 2021
100.0% uptime

Aternos - Operational

100.0% uptime
May 2021 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2021
Jun 2021
Jul 2021

exaroton - Operational

100.0% uptime
May 2021 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2021
Jun 2021
Jul 2021

Notice history

View current status

Jul 2021

Storage issue
Resolved4 hours 34 minutes
  • Resolved
    UTC
    Resolved

    Everything is fully operational again.

  • Monitoring
    UTC
    Monitoring

    We've reenabled the worlds page again, some things might still be slower than normal but besides that everything should be working again as expected.

  • Identified
    UTC
    Identified

    We have limited server starts to reduce the load on our storage system. This might result in a longer queue time.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with our storage system. We've temporarily disabled access to the worlds page and any functions on that page for some users.

Storage issue
ResolvedDegraded performance1 hour 5 minutes
  • Resolved
    UTC
    Resolved

    This case is resolved. No further issues occurred!

  • Identified
    UTC
    Identified

    We deployed a fix to address the issues and are monitoring the results.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with our storage system. This affects starting and stopping your server as well as access to your server files through our website.

DNS issue
ResolvedMajor outage53 minutes
  • Resolved
    UTC
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with our DNS name servers. You might not be able to connect to your server using your regular server address or your custom domain. Connecting might still work using the DynIP, read this article for more information: https://aternos.org/connect

Jun 2021

Storage issue
ResolvedPartial outage4 hours 22 minutes
  • Resolved
    UTC
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with our storage system. You might not be able to stop your server. Also certain parts of the website, such as the worlds page are currently disabled.

Storage issue
ResolvedMajor outage2 hours 59 minutes
  • Resolved
    UTC
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Monitoring
    UTC
    Monitoring

    Server starts are enabled again. Stopping servers is still limited and might not be possible. We continue to monitor the situation.

  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this problem. Our storage system got overloaded and we are trying to reduce the load by temporarily disabling starts etc.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with our storage cluster. You might be unable to

    • start / stop your server
    • install addons
    • modify settings of your server
    • modify files of your server
Issue with some related services
ResolvedMinor outage9 hours 19 minutes
  • Resolved
    UTC
    Resolved

    We just resolved the issue, all services are back online.

  • Identified
    UTC
    Identified

    Some services are offline again, we are working on a solution.

  • Monitoring
    UTC
    Monitoring

    Most services are back online. We continue to monitor the situation.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with some of our internal and external services. Among others the affected services are:

    • Our forums (board.aternos.org)
    • mclo.gs
    • Our Discord bots except for ModBot
    • Our support through some third-party services
    • Our TeamSpeak3 server
    • Plugin/mod installations

    Our team is working on a solution.

Network issue
ResolvedMinor outage1 hour 31 minutes
  • Resolved
    UTC
    Resolved

    Everything should work again as expected.

  • Monitoring
    UTC
    Monitoring

    The issue is fixed now. Our system is still recovering, so some things such as server stops might still be unavailable. We continue to monitor the situation.

  • Identified
    UTC
    Identified

    We've identified the problem and are in contact with our hosting provider and our data center to resolve this issue.

  • Update
    UTC
    Update

    This issue seems to be network related and also affects some game servers.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with our website. Our website might be unavailable for you or you might get errors on our website.

Website issue
ResolvedMinor outage17 minutes
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with our website. Our website might be unavailable for you or you might get errors on our website.

May 2021

Node issue
ResolvedPartial outage24 minutes
  • Resolved
    UTC
    Resolved

    The network issue is resolved and all servers were recovered. We continue the investigation to prevent this from happening again.

  • Identified
    UTC
    Identified

    10 nodes are affected by an outage of a network component. All those nodes run exaroton servers, Aternos servers are not affected. We are working with our hosting provider to resolve this issue as quickly as possible.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with several nodes that are unavailable right now. Gameservers on the affected nodes are not reachable right now and you might see the "Pending" status on our website. Your server will be recovered automatically once the nodes are available again.

Storage issue
ResolvedMinor outage31 minutes
  • Resolved
    UTC
    Resolved

    The problem is resolved now and everything should be working as expected again.

  • Identified
    UTC
    Identified

    We've managed to stabilize our storage system again. It's still recovering, so server stops might still not be possible for a few minutes.

  • Investigating
    UTC
    Investigating

    We are currently investigating a problem with our storage system that might affect your ability to start/stop the server or interact with the server files.

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